Refund and Returns Policy

1. General Overview

At everestgo, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures.

2. Eligibility for Returns

2.1 Return Window

Requests for a return or exchange must be submitted within 30 calendar days of the delivery date.

2.2 Condition of Returned Items

To be eligible for a refund or exchange, the item must be:

• Unused, unworn, and in its original condition.
• Returned in the original packaging, including all accessories, manuals, and tags.
• Accompanied by a valid proof of purchase (order number or receipt).

2.3 Non‑returnable Items

The following products cannot be returned or refunded:

• Personalized or custom‑made items.
• Final‑sale or clearance merchandise clearly marked as such.
• Products that have been damaged, altered, or used beyond normal inspection.

3. Return Process

3.1 Initiating a Return

Contact our Customer Support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and detailed instructions.

3.2 Shipping the Return

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). Pack the item securely and include the RMA number on the outside of the package.

3.3 Inspection and Approval

Upon receipt, our team will inspect the returned item. If the item meets the eligibility criteria, we will process the refund or exchange within 7 business days.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Partial Refunds

In cases where the item is returned in a condition that is not fully resalable (e.g., missing accessories), a partial refund may be issued at our discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact Customer Support. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Adhere to the 30‑day return window.

7. Legal Disclaimers

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: